Get in Touch

We love hearing from our Eloralooks family. Whether you have a question about sizing, shipping, need styling advice, or just want to say hello, our team is ready to assist you.

Customer Support

For the fastest response, please email us or use the contact form below. Our team monitors emails 24/7 to ensure you get the help you need.

• Email: support@eloralooks.com

  • Response Time: We aim to respond to all inquiries within 24 hours.

• Phone / WhatsApp: +44 7441 426101

  • Customer Service Hours: Monday – Friday: 9:00 AM – 6:00 PM (GMT)

Visit Our Headquarters

While we operate primarily online to bring you the best prices globally, our heart is in London.

Eloralooks Office 2 Frederick Street, Kings Cross London, WC1X 0ND United Kingdom

Common Questions

Where is my order? You can track your order using the link sent to your email confirmation. Because we ship from both our London and US warehouses (and occasionally direct from our partner factories), please allow 1-3 business days for tracking numbers to update.

How do I return an item? We want you to love your look. If you need to return an item, please visit our [Returns Policy Page] or email support with your order number.

Do you collaborate with influencers? Yes! We are always looking for new faces to represent Eloralooks. Tag us on Instagram @eloralooks or email us with the subject line "Collaboration."